MDM Parts introduces “Andi” – our new AI phone assistant for spare parts, technical support & service
Our new AI phone assistant “Andi” helps us capture customer inquiries faster, more accurately and 24/7. This significantly improves our service for spare parts, machines, gearboxes, axles, engines, construction equipment and agricultural machinery.
What makes Andi special?
✔ Fast handling of spare‑parts inquiries Andi automatically asks for manufacturer, model, year of construction, serial number and part number – ideal for quick identification.
✔ Support for orders & delivery status Customers receive immediate assistance with questions about existing orders or delivery times.
✔ Structured recording of technical issues Error descriptions, machine problems or breakdowns are documented and forwarded to our team.
✔ Complaints & returns Andi captures complaints clearly and routes them to the correct department.
✔ Emergency prioritization (machine down) If a machine stops working, Andi recognizes the emergency and forwards it instantly.
✔ Bilingual: German & English Perfect for international customers and suppliers.
Why does this matter?
With Andi, we improve:
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availability
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response times
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service quality
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accuracy of customer data
This helps us identify spare parts faster, understand technical issues better and process orders more efficiently.
MDM Parts – now faster, smarter and more reliable.
